Latest Blog Posts

All troubleshooting guides and tech fixes

Outlook not sending receiving email.

Fix Outlook Not Sending or Receiving Emails – Complete Guide If your Outlook is not sending or receiving emails, you’re not alone. This is one of the most common issues faced by Outlook users. Email stuck in the Outbox, missing new mails, or constant sync errors can be frustrating, especially when you rely on Outlook for daily work. In this article, we’ll walk you through the most effective solutions to restore normal email flow in Microsoft Outlook. Why Outlook May Stop Sending or Receiving Emails Before jumping into solutions, it’s helpful to know the possible causes: Internet connectivity issues preventing Outlook from connecting to the mail server Incorrect email account settings such as IMAP/POP3 or SMTP misconfiguration Outlook data file corruption (PST/OST files) Conflicting add-ins blocking email sync Antivirus or firewall blocking Outlook connections Mail server issues at your provider’s end Step-by-Step Fixes for Outlook Email Problems Check Internet and Server Status - Ensure your PC is connected to the internet. - Visit your email provider’s status page (like Microsoft 365 Status) to confirm there’s no outage. Verify Account Settings - Go to File > Account Settings > Account Settings. - Double-check incoming (IMAP/POP) and outgoing (SMTP) server names, ports, and encryption method. - If unsure, check your provider’s official documentation (e.g., Outlook.com, Gmail, Yahoo). Clear the Outbox - If emails are stuck in the Outbox, open it and delete or move those messages. - Restart Outlook and try resending. Repair Outlook Data Files - Use Microsoft’s built-in SCANPST.exe tool to repair your PST file. - For OST files, you can delete and let Outlook rebuild them. Disable Problematic Add-ins - Start Outlook in Safe Mode: press Windows + R, type outlook.exe /safe, and press Enter. - If emails send/receive in Safe Mode, disable unnecessary add-ins from File > Options > Add-ins. Check Antivirus/Firewall - Temporarily disable your antivirus or firewall to see if it is blocking Outlook. - Add Outlook to the exceptions list. Update or Repair Outlook - Go to File > Office Account > Update Options and install updates. - You can also repair Office via Control Panel > Programs and Features. Advanced Fixes Create a New Outlook Profile Sometimes profiles get corrupted. Go to Control Panel > Mail > Show Profiles and create a new one. Re-add Your Email Account Remove the problematic account and re-add it with correct settings. Check Mailbox Storage If your mailbox is full, Outlook won’t receive new mails. Clean up old or large messages. Conclusion The Outlook not sending or receiving emails issue can be fixed with the above steps in most cases. Start with basic checks like internet connection and account settings, and move toward advanced options like repairing data files or creating a new profile. If nothing works, your mail server or account may require deeper troubleshooting. Need expert help? Contact FixTechGuide Support and our team will assist you 24/7.

Fix “Outlook Stuck on Loading Profile” in Windows 10/11 (Step-by-Step Guide)

Introduction When Microsoft Outlook gets stuck on the loading profile screen, it can stop your entire workflow. This common error usually happens due to corrupted profiles, add-ins, or cached data. In this guide, we’ll show you 7 proven ways to fix Outlook stuck on loading profile in 2025 — so you can reopen your inbox and get back to work instantly. Causes of Outlook Stuck on Loading Profile Corrupt Outlook profile Damaged or oversized PST/OST files Conflicting add-ins Corrupted Office installation Compatibility issues with Windows updates Fix 1: Run Outlook as Administrator Close Outlook completely. Right-click the Outlook shortcut. Select Run as Administrator. If it opens successfully, the issue may be related to permissions. Fix 2: Disable Add-ins Open Outlook in Safe Mode by pressing Windows + R and typing outlook.exe /safe. Go to File > Options > Add-ins. Disable all add-ins. Restart Outlook normally. Re-enable add-ins one by one to find the problematic one. Fix 3: Repair Outlook Data Files Locate your PST/OST files (default path: C:\Users\[YourName]\AppData\Local\Microsoft\Outlook\). Run the Inbox Repair Tool (scanpst.exe) from the Office installation folder. Select your PST file and click Repair. Fix 4: Repair Microsoft Office Installation Go to Control Panel > Programs > Programs and Features. Select Microsoft Office. Click Change > Quick Repair. If the issue persists, try Online Repair. Fix 5: Create a New Outlook Profile Open Control Panel > Mail. Click Show Profiles. Add a new profile and set it as default. When to Contact Support If none of the above fixes work, the problem may be caused by deeper corruption or server-side issues. In that case, it’s best to contact Microsoft Support or your IT administrator. FAQs Q1: Does reinstalling Office fix this issue? Yes, in some cases a clean reinstallation of Office can resolve persistent profile-loading errors. Q2: Can large PST files cause Outlook to hang? Absolutely. If your PST file exceeds 10–20 GB, Outlook performance may degrade significantly. Q3: Does this issue affect Outlook 365 too? Yes, both standalone Outlook and Outlook from Microsoft 365 subscriptions can experience this error.

How to Configure Outlook on a New Device

How to Configure Outlook on a New Device Getting a new laptop, desktop, or smartphone is exciting — but moving your email setup can feel overwhelming. Luckily, configuring Microsoft Outlook on a new device is simple if you follow the right steps. In this guide, we’ll walk you through a complete setup process for Outlook on Windows, macOS, and mobile devices. Step 1: Install Microsoft Outlook First, make sure you have Outlook installed. If you are using Office 365 or Microsoft 365, download Outlook from your account dashboard. For mobile devices, install Outlook from the App Store (iOS) or Google Play Store (Android). Step 2: Open Outlook and Start Setup When you launch Outlook for the first time on your new device, it will prompt you to add an account. If it doesn’t, go to File → Add Account (on desktop) or Settings → Add Mail Account (on mobile). Step 3: Enter Your Email Address Type in the email address you want to configure. Outlook will automatically try to detect your email provider’s settings. For most users with Office 365, Exchange, Gmail, or Outlook.com, this step is automatic. Step 4: Enter Your Password and Authentication Provide your account password. If you have two-factor authentication enabled, you may need to approve the login from your phone or email provider’s app. Step 5: Advanced Settings (Optional) If Outlook doesn’t detect your settings automatically, you can configure them manually: Incoming Mail (IMAP): outlook.office365.com, Port 993, SSL/TLS Outgoing Mail (SMTP): smtp.office365.com, Port 587, STARTTLS Username: Your full email address Password: Your email password Step 6: Test and Finish Setup Outlook will test the account configuration. Once successful, you’ll see your inbox start to load. Syncing your email, contacts, and calendar may take a few minutes depending on account size. Pro Tips for Smooth Setup Enable two-factor authentication for better security. Backup your old Outlook PST or OST files before moving to a new device. If you’re using Microsoft 365, your emails, contacts, and calendar should sync automatically after login. Final Thoughts: Setting up Outlook on a new device doesn’t have to be stressful. With the above steps, you can configure your account in just a few minutes and start working without missing important emails.

Top 5 Fixes for Office 365 Not Syncing

Top 5 Fixes for Office 365 Not Syncing – Quick Solutions If your Office 365 is not syncing, you may notice missing emails in Outlook, unsynced files in OneDrive, or delayed messages in Teams. This can disrupt your work and cause loss of important data. In this guide, we’ll go through the top 5 proven fixes to quickly resolve Office 365 sync problems. Common Causes of Office 365 Sync Issues Poor internet connectivity or unstable network Outdated Office apps causing compatibility issues Corrupted Office cache or profile Antivirus or firewall blocking sync Incorrect account or server settings Fix 1: Check Your Internet and Service Status Before making changes, ensure your internet connection is stable. Visit the Microsoft 365 Service Status page to confirm there are no outages. Fix 2: Update Office 365 Apps Outdated apps often cause sync issues. Open any Office app (like Outlook). Go to File > Account > Update Options. Click Update Now to install the latest version. Fix 3: Repair Office 365 Apps If updates don’t help, repair Office: Go to Control Panel > Programs and Features. Find Microsoft Office 365, right-click, and choose Repair. Follow the wizard to fix corrupted files. Fix 4: Clear Cache and Reconnect Account Sometimes corrupted cache files cause sync failures. Close all Office apps. Clear Outlook/Teams/OneDrive cache folders. Re-open the apps and re-add your Microsoft 365 account. Fix 5: Disable Antivirus/Firewall Temporarily Some antivirus tools and firewalls block Office apps from syncing. Temporarily disable them and check if sync resumes. If yes, add Office 365 apps to the allowed list of your antivirus/firewall. Bonus Tips For Outlook: Run ScanPST.exe to repair your data file. For OneDrive: Reset OneDrive using onedrive.exe /reset. For Teams: Sign out and sign back in to refresh sessions. Conclusion Most Office 365 not syncing issues can be resolved with these five fixes: checking internet, updating apps, repairing installation, clearing cache, and adjusting antivirus/firewall settings. If problems continue, it could be a deeper account issue, and you may need professional help. Need expert troubleshooting? Contact FixTechGuide Support for instant assistance 24/7.

Outlook Disconnected from Server? Fix Connection Failed & Offline Errors

Outlook Disconnected from Server? Fix Connection Failed & Offline Errors If Microsoft Outlook shows “Disconnected from Server”, “Connection Failed”, or stops syncing emails, this usually means Outlook cannot reach the mail server correctly. This guide explains why Outlook disconnects and how to fix the issue on Windows 10 and Windows 11 — safely and step by step. Common Outlook Connection Errors Outlook status shows Disconnected Error: Connection to Microsoft Exchange is unavailable Emails stuck in Outbox Folders not updating or syncing Fix 1: Disable Work Offline Mode Outlook may appear disconnected if Offline mode is enabled. Open Outlook Click Send / Receive Ensure Work Offline is turned off Fix 2: Check Account Server Connection Incorrect server authentication can disconnect Outlook. Go to File → Account Settings → Account Settings Select your email account Click Repair If repair fails, server settings may need reconfiguration. Fix 3: Restart Outlook in Safe Mode Add-ins frequently break Outlook’s server connection. Press Windows + R Type outlook.exe /safe Press Enter If Outlook connects in Safe Mode, disable add-ins: File → Options → Add-ins → COM Add-ins Fix 4: Repair Outlook Data File (OST / PST) A corrupted data file can block server sync. Follow this guide: Repair Outlook OST & PST Files Fix 5: Reset Network & Proxy Settings Proxy or VPN settings can cause Outlook connection failures. Press Windows + R Type inetcpl.cpl Open Connections → LAN settings Disable proxy server Fix 6: Create a New Outlook Profile If Outlook remains disconnected, creating a new profile often fixes the issue. See: How to Create a New Outlook Profile Related Outlook Connection Fixes Outlook Not Connecting to Server Outlook Can Send but Not Receive Emails Outlook Keeps Asking for Password Final Notes Outlook connection issues are usually caused by profile corruption, network configuration, or authentication errors. Fixing these restores email sync without reinstalling Office.

Outlook Not Connecting to Internet – How to Fix Connection & Server Issues

Outlook Not Connecting to Internet? Fix Outlook Connection Issues (2026 Guide) If your Outlook is not connecting to the internet, you may see errors like “Disconnected”, “Trying to Connect”, or emails failing to sync. This issue affects both Outlook desktop and Microsoft 365 users and is usually caused by network, server, or profile-related problems. In this guide, we’ll explain why Outlook fails to connect and show step-by-step solutions to restore normal email syncing. Common Symptoms of Outlook Connection Problems Outlook shows Disconnected or Offline Emails are not sending or receiving Status bar shows Trying to Connect Outlook stuck on loading profile If Outlook is showing server-related messages, you may also want to read our guide on Outlook not connecting to server. Why Is Outlook Not Connecting to the Internet? The most common causes include: Unstable internet or DNS issues Outlook set to offline mode Firewall or antivirus blocking Outlook Corrupt Outlook profile Microsoft server outages Fix 1: Check Internet Connection & DNS Start by confirming your internet is working properly. Try opening websites or restarting your router. If Outlook still fails, flush DNS: ipconfig /flushdns Then restart Outlook and check connectivity. Fix 2: Disable Offline Mode in Outlook Outlook may be working but stuck in offline mode. Open Outlook Go to Send/Receive tab Disable Work Offline This often resolves Outlook disconnected from server errors instantly. Fix 3: Restart Outlook in Safe Mode Add-ins can interfere with Outlook’s internet connectivity. outlook.exe /safe If Outlook connects in safe mode, disable unnecessary add-ins from settings. Fix 4: Check Firewall or Antivirus Settings Security software may block Outlook connections. Temporarily disable your firewall or antivirus and test Outlook again. Related issue: Office 365 apps not responding or freezing Fix 5: Repair or Recreate Outlook Profile If your profile is corrupted, Outlook will struggle to connect. Open Control Panel → Mail Click Show Profiles Add a new profile and set it as default This fix is highly effective for long-term Outlook connectivity issues. Fix 6: Check Microsoft Service Status Sometimes the issue is not local. Microsoft 365 outages can affect Outlook connectivity. If Outlook fails across devices, wait for service restoration. You may also find this helpful: Microsoft 365 apps crashing after update Still Facing Outlook Connection Problems? If Outlook is still not connecting to the internet after applying these fixes, the issue may require advanced diagnostics. You can submit a support request through our contact form, and our technical team will review your case. Final Thoughts Outlook connection issues are usually caused by network settings, profiles, or security blocks. By following the steps above, most users can restore email connectivity quickly. For related problems, explore our Outlook troubleshooting guides for deeper solutions.

Outlook Emails Delayed or Arriving Late – How to Fix Mail Delivery Lag

Outlook Emails Delayed or Arriving Late? Here’s How to Fix It If your Outlook emails are delayed or arriving late, you may notice messages appearing minutes or even hours after they were sent. This issue can affect Outlook on Windows 10 and Windows 11 and is common with both work and personal email accounts. In this guide, we explain why Outlook delays emails and how you can fix mail delivery lag step by step. Why Outlook Emails Are Delayed Outlook relies on background synchronization and server communication. When something interrupts this process, emails may queue instead of arriving instantly. Send/Receive interval set too high Outlook working intermittently offline Large OST or PST file Email rules delaying messages Slow internet or VPN connection Server-side throttling or sync errors How to Fix Outlook Email Delivery Delay 1. Reduce Send/Receive Interval Open Outlook Go to File → Options → Advanced Under Send and receive, reduce the interval to 5–10 minutes 2. Disable Offline Mode If Outlook switches to Offline mode, emails may queue. Open Outlook Go to Send / Receive Ensure Work Offline is disabled 3. Check Email Rules Rules can delay or redirect incoming emails. Go to File → Manage Rules & Alerts Disable rules temporarily Restart Outlook and test email delivery 4. Repair Outlook Data File A corrupt Outlook data file can slow email delivery. Close Outlook Run the Inbox Repair Tool (SCANPST) Restart Outlook after repair 5. Avoid VPN or Proxy Issues VPNs and proxy connections often delay email sync. Disconnect VPN temporarily Restart Outlook Check if emails arrive normally Related Outlook Sync Problems Email delivery delays often occur alongside other Outlook synchronization issues. Helpful guides: Outlook Not Receiving Emails But Can Send Fix Outlook Stuck on Synchronizing Folders When Outlook Delays Become Persistent If Outlook emails continue arriving late even after these fixes, the issue may involve profile corruption or server-level sync problems. Professional troubleshooting can help restore real-time email delivery without data loss.

Outlook IMAP Synchronization Errors Explained (Subscribed Folders Issue)

Outlook IMAP Synchronization Errors Explained (Subscribed Folders Issue) Outlook users who connect their email through IMAP accounts often face synchronization issues that behave differently from Microsoft 365 or Exchange problems. One of the most common complaints is Outlook getting stuck while synchronizing subscribed folders, missing emails, or endlessly updating folders. This guide explains why Outlook IMAP synchronization errors occur, what “subscribed folders” actually mean, and how you can fix the issue safely. What Are IMAP Subscribed Folders in Outlook? IMAP works by syncing selected folders from the mail server to your Outlook profile. Unlike POP or Exchange, not all folders sync automatically. Outlook only synchronizes folders that are marked as subscribed. If this subscription process breaks, Outlook may: Stop syncing specific folders Get stuck on “Synchronizing subscribed folders” Show missing or outdated emails Common Causes of Outlook IMAP Synchronization Errors The most frequent reasons this issue occurs include: Corrupt IMAP folder subscription cache Large or deeply nested mail folders Incorrect IMAP server settings Antivirus or firewall interference Outlook data file corruption Mail server timeout or throttling How to Fix Outlook IMAP Synchronization Issues 1. Update Folder Subscriptions Right-click your IMAP account in Outlook Select IMAP Folders Click Query Select All folders Click Subscribe, then OK Restart Outlook and check if synchronization resumes normally. 2. Repair the Outlook Data File Corrupted Outlook data files can prevent IMAP folders from syncing properly. Close Outlook Run Microsoft’s Inbox Repair Tool (SCANPST) Restart Outlook and monitor synchronization 3. Reduce Folder Size and Count IMAP struggles with: Folders containing thousands of emails Too many nested subfolders Archive or move older emails to reduce server load. 4. Disable Antivirus Email Scanning Some antivirus programs interfere with IMAP synchronization. Temporarily disable email scanning Turn off SSL email inspection Restart Outlook and test again. When IMAP Issues Indicate a Bigger Outlook Problem If Outlook continues to get stuck while synchronizing folders even after these steps, the issue may be related to broader Outlook synchronization problems. Read the complete guide here: Fix Outlook Stuck on Synchronizing Folders Get Expert Help for Outlook IMAP Issues IMAP synchronization problems can escalate into missed emails or data inconsistencies. If the issue persists, professional Outlook troubleshooting can resolve it safely without risking your mailbox.

Still need help?

Chat with our experts or create a support ticket now.

WhatsApp Chat Create Ticket